Subscriptions are managed by Apple or Google, so you cancel them in your store account, not inside Natra.
iPhone: open Settings → [your name] → Subscriptions, choose Natra and tap Cancel Subscription.
Android: open Google Play, tap your profile icon, then Payments & subscriptions → Subscriptions, choose Natra and tap Cancel subscription.
Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app does not cancel a subscription, and neither does deleting your Natra account.
How do I restore my purchases?
Sign in to the same Natra account you used when you bought, open Profile and tap Restore Purchases. On a new phone, use the same Apple ID or Google account as before.
How do I change my birth details?
Open Profile and tap Edit birth data. There you can change your date, time and place of birth. Your chart and readings are based on these details.
How do I delete my account?
Open Profile and tap Delete Account. This permanently removes your Natra account and the data linked to it: birth details, portrait, compatibility reports, questions and answers. Question credits and compatibility reports are deleted too and cannot be restored. Deletion cannot be undone.
Deleting your account does not cancel an active subscription — cancel it in your store account first. Purchases made through Apple or Google stay in your store account.
How do questions to the chart work?
Ask about one concrete thing in a yes-or-no form. Natra casts the chart of the moment and place you ask and answers yes, no, maybe or not yet, with a confidence score and the key factors.
If you ask the same question again within 24 hours, you get the same answer: the chart of the moment does not change because you ask twice.
The chart does not answer questions about death, health and similar topics. For those, please talk to a qualified professional.
Can I get a refund?
All payments go through Apple or Google, so refunds are handled by them under their rules:
If something went wrong with a purchase, write to us as well — we will help you sort it out.
Where is my data and who can see it?
Your account, birth details and readings are stored on our servers and with the providers that help us run Natra; they process data only for us. Your data is not sold and not used for advertising. The full list of what is collected, where it is stored and your rights is in the Privacy Policy.
Natra is for entertainment and self-reflection. If you are in crisis or need professional help, contact qualified local services.
