Privacy Policy — Natra
Last updated: November 4, 2026
This Privacy Policy explains how Natra (“Natra,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use the Natra mobile application on iOS and Android (the “App”).
By using the App, you agree to this Privacy Policy. If you do not agree, do not use the App.
Contact: [email protected]
Operator (data controller): Artur Arzumanian, Lochini str., N 3, Floor 2, Apartment N5, Tbilisi 0152, Georgia
1. Who this policy applies to
This policy applies to anyone who downloads, opens, or uses Natra. To use the App’s features you need an account, created with email and password, Sign in with Apple, or Google. Before you create an account, the App may already process the details you enter during onboarding (for example, your birth details to show your first chart summary), as described below.
2. Information we collect
We collect only what we need to provide astrology features, run the App, keep it secure, and support you.
2.1 Information you provide
| Category | Examples | Why we collect it |
|---|---|---|
| Account information | Email address, password (if you use email sign-up; stored only as a secure hash by our authentication provider), identifiers and tokens from Apple or Google | Create and secure your account, sign you in, reset passwords |
| Profile and birth data | Name, date of birth, time of birth (optional), place of birth (city, country, coordinates) | Calculate your natal chart and personal content: portrait, daily and weekly forecasts, transits |
| Onboarding answers | What you want to focus on (for example, relationships or career) and your answers to short onboarding questions | Personalize the first experience and the offers shown in the App |
| Compatibility inputs | Another person’s name, birth date, optional birth time and place | Generate compatibility reports |
| Questions (“Ask”) | The text of questions you ask and the place they are asked from | Generate answers to your questions and keep your history |
| Support messages | The content of emails you send to support and anything you choose to attach | Respond to help requests |
| Preferences | Language and similar settings | Localize content and remember your choices |
If you enter another person’s details (for example, for a compatibility report), please make sure they are comfortable with it.
2.2 Information collected automatically
| Category | Examples | Why we collect it |
|---|---|---|
| Usage data (analytics) | Which screens you open and which actions you take in the App (for example, onboarding steps, opening a forecast, viewing an offer), session information, app version, device model, operating system, language, approximate country derived from your IP address | Understand how the App is used, find where people get stuck, and improve the product |
| Identifiers | Your account ID; an app-instance ID generated by our analytics provider; a purchase ID used by our subscription provider | Link your purchases and usage to your account and keep your data consistent across sessions |
| Diagnostics | Crash reports and related technical data (stack traces, device model, OS version, app version, an installation ID) | Find and fix bugs |
| Server logs | IP address, request time, and technical request details on our servers | Security, abuse prevention (including rate limits), and troubleshooting |
| Quotas | Counters for limited features (for example, the number of questions you have left) | Enforce free limits and purchased credits |
We do not use your data for advertising, and we do not collect your device’s advertising identifier (IDFA on iOS, Advertising ID on Android). We do not track you across other companies’ apps or websites.
2.3 Location information
With your permission, Natra may access your device’s precise or approximate location while the App is in use.
- Purpose: to build the chart for a question in the “Ask” feature based on where you are when you ask it, and to suggest the nearest city.
- Control: you can deny or revoke location permission in your device settings. Without it you can enter or search for a place manually.
- Not used for: advertising, background tracking, or a continuous location history. The place linked to a question is stored with that question.
2.4 Place search
When you search for a place (your birth place, a partner’s birth place, or the place of a question), your search text and the selected place details (city name, country, coordinates) are sent through our servers to Google Places to find the right location.
2.5 Information from sign-in providers
- Sign in with Apple — we receive an Apple user identifier and, depending on your choices, your name and/or email (including a private relay address if you use Hide My Email).
- Google — we receive the sign-in tokens needed to sign you in and basic profile information Google is allowed to share (typically your email, name, and a unique account ID).
We never receive your Apple or Google password.
2.6 Purchases
Purchases and subscriptions are processed by Apple (App Store) or Google (Google Play). We do not receive your card or payment details. We receive information about what you bought and its status (for example, active subscription, purchased report, remaining question credits) through Apple, Google, and our subscription provider, RevenueCat.
3. How we use information
We use personal information to:
- Provide and personalize App features: natal chart and portrait, forecasts, transits, compatibility reports, and answers to your questions.
- Create, authenticate, and manage accounts, including password reset.
- Store your profile, reports, and readings so they are available across sessions and devices.
- Process purchases, restore them, and manage free limits and credits.
- Understand how the App is used and improve it (analytics).
- Find and fix crashes and errors (diagnostics).
- Keep the service secure and prevent abuse.
- Respond to support requests.
- Comply with the law and enforce our Terms of Use.
Natra provides entertainment and self-reflection content. We do not use your data to provide medical, psychological, legal, financial, or other professional advice.
We do not sell your personal information.
4. How readings are created
To create personal content, the data needed for a specific request (for example, your birth details, a question you asked, or a partner’s birth details) is processed by:
- our application servers;
- an astrology calculation provider, which calculates charts, transits, compatibility, and question charts;
- an AI text-generation provider (currently Google Gemini), which writes and translates the reading text from the calculation results and checks whether a question can be answered.
These providers receive only what is needed for the request and process it on our behalf. Generated text is based on astrology calculations and may be inaccurate or incomplete; see our Terms of Use.
5. Where information is stored
- On your device — preferences and cached content (for example, your profile and recent readings) so the App works quickly and offline.
- On our servers and with our providers — account data, profile, portraits, forecasts, compatibility reports, questions and answers, purchase status, and related records.
Our providers may process data in the United States, the European Economic Area, or other countries, so your information may be transferred internationally. We take steps reasonably designed to protect such transfers in line with applicable law.
6. Sharing of information
6.1 Service providers
We share personal information only with providers that help us run Natra and only for that purpose:
| Provider | What it does for Natra |
|---|---|
| Supabase | Authentication and database |
| Railway | Hosting of our backend servers |
| Upstash | Temporary caching and rate limiting |
| Astrology API (astrology-api.io) | Astrology calculations |
| Google (Gemini API) | Writing and translating reading text, checking questions |
| Google (Places / Geocoding) | Place search and nearest city |
| Google (Firebase Analytics, Firebase Crashlytics) | Usage analytics and crash reports |
| RevenueCat | Managing subscriptions and purchases (may also receive your first name to personalize purchase screens) |
| Apple, Google | Sign-in and in-app purchases |
| Email provider | Support emails and account emails (such as password reset) |
6.2 Legal and safety
We may disclose information if required by law, court order, or government request, or if we believe disclosure is reasonably necessary to protect rights, safety, or security.
6.3 Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to this policy or a successor policy with equivalent protections.
6.4 No sale, no advertising
We do not sell personal information and do not share it with third parties for their own advertising.
7. Data retention
- Account, profile, reports, and readings — while your account exists. They are deleted when you delete your account.
- Purchase records — as long as needed to provide purchased features and as required by tax and accounting law.
- Analytics and crash data — for a limited period set in our providers’ settings, after which they are deleted or aggregated.
- Server logs and cache — for a short period needed for security and troubleshooting.
- Data on your device — until you sign out, delete your account, or remove the App.
- Support emails — as long as reasonably needed to resolve your request.
- Legal retention — longer when required by law or to resolve disputes.
When you delete your account, we permanently delete account-linked data and the authentication record, subject to short technical backup windows and any legally required retention. Purchases made through Apple or Google remain in your store account.
8. Your choices and rights
In the App you can:
- edit your profile and birth details;
- change the language;
- allow or deny location access in your device settings;
- sign out;
- delete your account in Profile → Delete account. This permanently removes your Natra account and linked data, such as birth details, portrait, compatibility reports, and questions and answers.
Your rights
Depending on where you live (for example, in the European Economic Area, the United Kingdom, Brazil, or some US states), you may have the right to access, correct, delete, or receive a copy of your personal information, to restrict or object to certain processing, and to withdraw consent where processing is based on consent. You can contact us at [email protected]. We may need to verify your identity before fulfilling a request.
If you are in the EEA or the UK, you also have the right to lodge a complaint with your local data-protection authority.
If you use Sign in with Apple’s Hide My Email, the email we have may be an Apple private relay address.
9. Legal bases (EEA and UK users)
Where the GDPR or UK GDPR applies, we rely on:
- performance of a contract — to provide the App and the features and purchases you request (account, readings, reports, answers, quotas);
- legitimate interests — to keep the service secure, prevent abuse, fix crashes, and understand and improve how the App is used, in ways that do not override your rights;
- consent — for device location (you can withdraw it in your device settings at any time) and wherever the law requires consent;
- legal obligation — to keep records required by law and to respond to lawful requests.
10. Children’s privacy
Natra is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us at [email protected] and we will delete it.
11. Security
We use administrative, technical, and organizational measures designed to protect personal information, including encrypted connections (HTTPS), provider-managed authentication, access controls, and rate limits.
No method of transmission or storage is 100% secure. Please keep your device and account credentials safe.
12. Third-party services and links
The App relies on third-party platforms (Apple, Google) and the providers listed above. Their handling of information is also governed by their own policies, for example:
13. App Store and Google Play privacy disclosures
The practices described here are intended to match the App’s App Store privacy labels and Google Play Data safety form. Categories disclosed for Natra include:
- contact info (email) and name;
- identifiers (account ID, app-instance ID);
- purchases;
- usage data (product interaction);
- diagnostics (crash data);
- location (precise or approximate, only when you allow it, for questions);
- user content (questions, birth details, compatibility details).
14. International users
If you use Natra from outside the country where our servers or providers operate, your information may be transferred to and processed in countries with different data-protection rules than your own.
15. Changes to this policy
We may update this Privacy Policy from time to time. We will change the “Last updated” date above and, where required, notify you in the App or in the store listing. Continued use after an update means you accept the revised policy.
16. Contact us
Email: [email protected]
App: Natra (iOS / Android)
Postal: Artur Arzumanian, Lochini str., N 3, Floor 2, Apartment N5, Tbilisi 0152, Georgia
Summary (plain language)
- We collect your birth details, account info, questions, and (with permission) location to provide astrology features.
- We use analytics and crash reports to improve the App, without advertising and without tracking you across other apps.
- Our providers (database, hosting, astrology calculations, AI text, place search, analytics, purchases) process data only for us.
- We do not sell your data.
- You can delete your account in the App.
- Content is for entertainment, not professional advice.